Your Privacy Matters

Home Services Express (“HSE,” “we,” “us,” or “our”) provides window cleaning, soft washing, pressure washing, gutter cleaning and installation, painting, and renovation across the Grand Strand and Lowcountry of South Carolina. This policy explains what personal information we handle and what you can ask us to do with it.

It applies to homeservicesexpress.com and to the quote requests, calls, texts, and emails you send us. This policy also applies to information you submit through our Facebook and Instagram lead forms, including contact details and answers about your requested services.

Your name, phone number, and email address.

The address of the property you want serviced.

What you want done, when you want it, and any photos you choose to send us.

Our conversation with you, plus quotes, appointments, and records of work we have performed.

If you pay for a service, our payment processor handles the card details. We do not store full card numbers.

To answer your question, price the job, schedule it, do the work, and follow up afterwards.

To reach you about an appointment or estimate by phone, text, or email.

To keep the business records we need for accounting, warranties, and legal obligations.

We do not sell your personal information, and we do not give it to other businesses for their own marketing.

We use service providers to host our website, securely store and organize customer information, manage quotes and appointments, and support customer communications. We share information with these providers as needed to perform those services for our business.

The crew assigned to your job sees what they need in order to do it: your name, the address, and the scope of work.

We may also disclose information when the law requires it, or when it is reasonably necessary to protect our customers, our team, or our legal rights. If the business is ever sold, customer records may transfer as part of that sale.

When you interact with our ads or lead forms on Facebook or Instagram, Meta also processes that information under its own privacy policy.

We do not run advertising pixels or third-party analytics on this website, and we do not use cookies to profile you or follow you to other sites. Our hosting provider records standard technical information, such as your IP address and browser type, in server logs in order to deliver and secure the site.

When you text us or tap a quote link on our site, you start a conversation with us about your service. We use your number to reply about quotes, scheduling, and your jobs. Message and data rates may apply, and message frequency varies.

Reply STOP at any time and we will stop texting that number. Opting out of texts ends that channel only. If we still need to reach you about work that is already scheduled — an arrival time, access to the property, an invoice — we will use another method you have given us, such as a phone call or email.

If you want us to stop contacting you altogether, tell us and we will. Asking for a quote never obligates you to buy anything.

If you asked for a quote and did not book, we keep the request for up to two years so we can pick the conversation back up if you return, then remove it.

If we performed work for you, we keep the job and payment records for as long as we need them for warranty, accounting, and tax purposes, which is generally seven years.

We use reasonable safeguards to protect this information. No method of electronic storage or transmission is completely secure.

Call or email us to see what we hold about you, correct it, or have it deleted. We may need to confirm who you are before we act on the request, and we may have to keep records the law requires us to keep.

If our practices change we will update this page and change the date below.