Your Privacy Matters

Home Services Express (“HSE,” “we,” “us,” or “our”) provides window cleaning, soft washing, pressure washing, gutter cleaning and installation, and related exterior home services across the Grand Strand and Lowcountry of South Carolina. This Privacy Policy explains what information we collect when you use our website or request our services, how we use it, and the choices you have.

This policy applies to homeservicesexpress.com and to the quote requests, calls, and text messages you send us. By using our site or contacting us, you agree to the practices described here.

Contact and booking details. When you request a quote, schedule a service, sign up for a membership, or use our referral program, we collect information you give us such as your name, phone number, email address, and the property (service) address.

Service details. Notes about the work you want done, the condition of your home or business, photos you choose to share, and your appointment history.

Messages you send us. The content of texts, calls, emails, and form submissions — including the pre-filled “Get your instant quote” text message you send from our site.

Payment information. If you pay for a service, payment is handled by our payment processor. We do not store full card numbers on our servers.

Automatic website data. Basic technical information such as your browser type, device, and pages visited, collected through cookies and analytics to help our site work and improve it.

To give you a quote and schedule, perform, and follow up on your services.

To contact you about your appointment, estimate, or account — by phone, text, or email — including reminders and “on our way” notifications.

To process payments, issue referral and membership credits, and keep records of work performed.

To respond to your questions and provide customer support.

To send occasional promotions, seasonal reminders, or service offers if you have opted in. You can opt out at any time (see “Your choices” below).

To operate, maintain, and improve our website, and to protect against fraud and abuse.

When you text us or use a “Get your instant quote” link, you are starting a conversation with us about your service. We use your number to reply about quotes, scheduling, and your jobs.

Message and data rates may apply. Message frequency varies. You can reply STOP at any time to stop receiving texts, or HELP for help. We will not sell or share your phone number or SMS opt-in with third parties for their own marketing.

We do not sell your personal information. We share it only as needed to run our business, including with: service providers who help us operate (for example, scheduling, payment processing, analytics, and communications tools); our crew members assigned to your job; and others when required by law, to enforce our terms, or to protect the rights, property, or safety of our customers, our team, or the public.

If our business is ever sold or merged, customer information may transfer as part of that transaction.

Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and measure the performance of our pages and ads. You can control cookies through your browser settings; turning them off may affect how parts of the site work.

We keep your information for as long as needed to provide services, maintain records, comply with legal obligations, and resolve disputes. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

Opt out of marketing. Reply STOP to any marketing text, click unsubscribe in an email, or call us to be removed from promotional outreach. We may still contact you about active jobs and accounts.

Update your information. Contact us to review, correct, or delete the personal information we hold about you, subject to records we are required to keep.

Cookies. Adjust your browser settings to limit or block cookies.

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date below. Significant changes will be reflected on this page.